Problems:
- Increasing number of requests to staff
- Requests are duplicity and answer can be reuse
- Poor navigation, the frustration of end-users.
- Recently, the demand for interactive electronic communication has been increasing
Our Solution:
A chatbot is our solution for increasing the demand for interactive communication and its constant optimization.
We live in a dynamic time where modern technologies are gaining ground in everyday life faster than ever before.
Chat Bot statistics:
- 74% of users prefer chatbots while looking for answers to simple questions.
- 65% of consumers feel comfortable handling an issue without a human agent.
- 82% of consumers claim that instant responses to their questions are very important when contacting brands.
- 60% of millennials say they have used chatbots. 70% of them say they had a positive experience.
(source https://www.chatbot.com/blog/chatbot-statistics):
Results:
- Increased availability to 24/7 operation
- Relieving workers of repetitive activities and save costs
- Reduce the time required to obtain relevant information
- Increasing customer satisfaction
- Increasing awareness and transparency
- Increasing awareness and innovation potential
